- You can return new, unopened items within 14 days from the delivery date.
- You are responsible for shipping your return back to us. We highly recommend you ship your return using a tracked service.
- We will process your refund within 3 business days from the date we recieve your return.
- You should expect to receive full refund within 7 to 10 business days from the date we process your return.
- Refunds are processed to the same payment mentod used for purchase.
- We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions on how to return items from your order.
Non-returnable items (unless faulty)
We are unable to refund or exchange the following products unless they are faulty:
- Paragliding and paramotor wings
- Custom ordered products
- Most of items we ship using Canada Post for a flat $15 fee.
- For the fee we'll try to get you fastest shipping available.
- Big ticket items are shipped by Express couriers and for custom fee.
- To prevent theft we ship with "signature required" option. This will ensure in person delivery.
- Tracking number will be provided to you as soon as package is shipped.